FAQs

Where are your products made?

Our cashmere products are made in Britain, combining quality materials with skilled craftsmanship.

Is your cashmere 100% pure cashmere?

Yes, our cashmere collection is made from 100% pure cashmere, chosen for its softness, warmth and lightweight feel.

When will my order be dispatched?

We aim to dispatch all orders within 2 days of purchase.

How will my order be delivered?

All UK orders are sent using Royal Mail Tracked 48. You’ll receive tracking information once your order has been dispatched.

Can I personalise my order?

Yes! Selected products can be personalised with embroidered initials. If personalisation is available, you’ll find a box on the product page where you can enter your chosen initials.

Can I return an item?

Yes, non-personalised items can be returned within our returns policy. You’ll need to notify us within 14 days of receiving your order. Return postage is payable by the customer for change-of-mind returns.

Personalised items cannot be returned unless they are faulty or not as described.

Please see our Returns & Refunds page for full details.

How do I care for my cashmere?

We recommend gently hand washing your cashmere in cool water with a suitable wool or cashmere detergent, following the instructions on the care label. Reshape and dry flat.

Visit our Cashmere Care page for more advice.

Will my cashmere bobble?

Some pilling is completely normal with cashmere, especially during the first few wears. Any bobbles can be gently removed using a cashmere comb.

How can I contact you?

If you have any questions about your order or our products, please get in touch through our Contact Us page. We’re always happy to help.