Returns and Refunds

We hope you love your Cashmere Principle purchase, but if something isn’t quite right, we’re happy to help.  Please email us info@cashmereprinciple.com

Returns

You can return any non-personalised item within 14 days of receiving your order.

Simply contact us within 14 days of delivery to arrange your return. You’ll then have a further 14 days to send your items back.

Please take reasonable care of your items and return them in their original packaging where possible.

Return Postage

If you’re returning an item because you’ve changed your mind, return postage costs are your responsibility.

We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.

Personalised Items

Items personalised with embroidered initials cannot be returned or refunded unless they are faulty or not as described.

Please check your personalisation details carefully before placing your order.

Faulty or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us and we’ll be happy to resolve the issue. We’ll cover reasonable return postage costs for faulty or incorrect items.

Your statutory consumer rights are unaffected.

Refunds

Refunds will be issued to your original payment method within 14 days of receiving your returned items or proof that they’ve been sent back.

Where an entire order is cancelled within the statutory cancellation period, the original standard delivery charge will also be refunded.