Terms and Conditions

Welcome to Cashmere Principle. These terms and conditions apply to purchases made through our website, www.cashmereprinciple.com.

By placing an order, you agree to the terms outlined below.

Products

We take care to ensure our product descriptions, photographs and information are accurate.

Please note that colours may vary slightly depending on your screen settings.

Ordering & Payment

All prices and applicable delivery charges are displayed at checkout before you complete your purchase.

Payment is required when placing your order, using one of the payment methods available at checkout.

All orders are subject to availability. If we’re unable to fulfil your order, we’ll contact you and arrange a refund.

Delivery

We aim to dispatch all orders within 2 days.

UK orders are sent using Royal Mail Tracked 48. International delivery is also available, with shipping costs displayed at checkout.

Delivery times are estimates and may vary depending on the destination.

International orders may be subject to customs duties or import taxes, which are the customer’s responsibility unless already included at checkout.

For further information, please see our Delivery Information page.

Personalisation

Selected products can be personalised with embroidered initials.

Please check your personalisation details carefully before completing your order, as items will be embroidered according to the information you provide.

Personalised products cannot be returned or exchanged due to a change of mind. This does not affect your rights if an item is faulty or not as described.

Returns & Refunds

We accept returns of non-personalised products in accordance with our Returns & Refunds policy.

You have 14 days from receiving your order to notify us that you wish to cancel your purchase, followed by a further 14 days to return the goods.

Customers are responsible for return postage costs when returning items due to a change of mind.

Where an entire order is cancelled within the statutory cancellation period, the original standard delivery charge will also be refunded.

Refunds will be processed within 14 days of receiving the returned goods or evidence that they have been sent back.

We may make a deduction for any reduction in value caused by handling beyond what is necessary to inspect the goods.

Please see our Returns & Refunds page for full details.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us at info@cashmereprinciple.com.

We’ll work to resolve the issue and cover reasonable return postage costs where appropriate.

Nothing in these terms affects your statutory consumer rights.

Privacy

We take the protection of your personal information seriously. Please refer to our Privacy Policy for details about how we collect, use and protect your information.

Contact Details

Cashmere Principle

Email: info@cashmereprinciple.com

Business address: 31 Oxleys, Olney, Bucks, MK46 5PJ

Changes to These Terms

We may update these terms and conditions from time to time. Any changes will be published on this page and will not alter the terms already agreed for existing orders.